Koup Support
How can we help?
Whether something is broken, you need help with your account, or you want to report a piece of content or user — email us and we’ll get on it.
Ways to get help
Email support
The best option if you cannot sign in, you no longer have the app, or you would rather write from your own inbox. Tell us what happened and include the email address on your account so we can find it.
Email support@koup.caFrom inside Koup
If you can still sign in, open Settings → Help and choose Contact us or Report a bug. You can attach screenshots or files, and we reply to your account email. It reaches the same inbox as the address above.
Sign in to KoupReporting a user, listing, or post
Posts, comments, photos, listings, events, and profiles can each be reported from their own menu inside the app. That is the fastest route, because it tells us exactly what you are looking at. You can also email support@koup.ca with a description and a link or screenshot. What we allow, and how enforcement and appeals work, is set out in the Community Guidelines.
Where to find answers
Community Guidelines
What is and is not allowed when posting, buying, selling, and messaging — and how reports and enforcement work.
Privacy Policy
What we collect, how it is used and stored, and the choices and data rights you have over it.
Terms & Conditions
The terms governing your account, marketplace conduct, and content ownership on Koup.
Delete Your Account
How to permanently delete your account, what data is removed, and what is retained and why.
Get the App
Install Koup on iPhone or Android, or open the web app in your browser instead.
Back to Koup
Pick up where you left off, or install the app on your phone.